Occupational Summary
A Funeral Arranger or Funeral Operative apprentice on the Level 2 apprenticeship is often the first point of contact for the business. They create a good first impression, put clients at ease, answer questions, take information and build client confidence while upholding the image of the organisation. Funeral Arrangers support the funeral director with arranging funerals and pre-payment plans, handling customer enquiries, sales, after care, administration and payment reconciliation. Funeral Operatives assist the funeral director on funerals, drive and clean vehicles, bring the deceased into care, prepare the deceased and coffins, support client visits and take part in an out-of-hours service.
This programme includes 48 knowledge, skills and behaviours and typically takes 12 months to complete. The maximum funding band is £4,000. End-point assessment is through professional discussion, portfolio of evidence, knowledge test, multiple-choice test and observation.
View official Skills England source text
Funeral team members are the first point of contact for the business so must create a good first impression, put clients at ease, take information, answer questions or find answers, building good client relationships and confidence while upholding the image of the business. Funeral team members make a positive difference to their clients at a challenging, emotional time and contact with the deceased is a key aspect of any role within this industry. Working with people, feeling passionate about supporting and assisting clients is a rewarding and worthwhile job that provides excellent career opportunities. Funeral team members will specialise in one of two roles. A Funeral Arranger – Supports the funeral director by arranging funerals and pre-payment plans, handling customer enquiries, sales and after care either on or off site. Administration and payment reconciliation is a part of this job role. A Funeral Operative – Plays an active role in assisting the funeral director on funerals, cleaning and driving a variety of vehicles, bringing the deceased into care, preparing the deceased and coffins and supporting client visits. Operatives will participate in an out-of-hours service.
What's in the Delivery Pack?
Every section is tailored specifically to the ST0594 standard, using official KSB data, the published assessment plan, and sector-specific context.
KSB Interpretations
Plain-English interpretation of every Knowledge, Skill and Behaviour
EPA Preparation
End-point assessment readiness, gateway checklist and method guidance
Delivery Risks
Occupation-specific risks, mitigations and early warning signs
Delivery Model Options
Model-selection guide comparing day release, block release and front-loaded approaches
On/Off-the-Job Mapping
Which KSBs are best taught by the provider vs developed in the workplace
Initial Assessment & RPL
Starting points, prior learning recognition and programme adaptation
English, Maths & Digital
Where functional skills embed naturally and standalone qualification guidance
Employer Engagement Guide
Employer commitments, progress reviews and workplace engagement guidance
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Typical Job Titles
Knowledge, Skills & Behaviours
Knowledge
16- K1: Client: How to communicate with clients during the various stages of the grieving process. Specific client communication...
- K2: Client: Client types, how to identify their needs and preferred methods of communication. The importance of meeting clie...
- K3: Client: How to obtain and handle client feedback both positive and negative, the information required from clients to re...
- K4: Reputation: How to protect the business reputation based on values, vision, aims and behaviours. The importance of maint...
- K5: Reputation: Client types and the local community demographic. The benefit to yourself and the business of forming profes...
- + 11 more items
Skills
16- S1: Client: Use appropriate methods of communication including non- verbal, verbal, written and social media. Use clear lan...
- S2: Client: Use clear, relevant and empathetic communication to establish clients’ needs and satisfy their requirements. Del...
- S3: Client: Apply business policies and procedures to handle client concerns, complaints and compliments. Deal with client f...
- S4: Reputation: Operate within the business values when dealing with clients and team members in all daily activities.
- S5: Reputation: Engage in professional relationships with clients, communities and other stakeholders in order to help build...
- + 11 more items
Behaviours
16- B1: Client: Confidently interact with clients adapting to the needs of the individual during the grieving process. Communica...
- B2: Client: Communicate clearly and with empathy at all times.
- B3: Client: Professionally and calmly, work with clients to resolve concerns, complaints and use compliments effectively in ...
- B4: Reputation: Support the reputation of the business by providing a professional service to clients, knowledgeable of how ...
- B5: Reputation: Treat all clients and colleagues with respect and work positively within the local community.
- + 11 more items
End-Point Assessment
Assessment Plan
Type: PDF
Version & Source
- Version
- 1.2
- End-point assessment plan revised
- Last changed
- 19 Jan 2024
- Earliest start
- 19 Jan 2024
- Approved for delivery
- 18 Feb 2019
- EQA Provider
- Ofqual
- Sector Subject Area
- 7.3 Service enterprises
- Trailblazer
- TB0204
- Last checked
- 11 Mar 2026
Frequently Asked Questions
What knowledge, skills and behaviours are in the ST0594 standard?▼
The Funeral team member apprenticeship has 16 knowledge items, 16 skills, and 16 behaviours that apprentices must demonstrate.
How long is the Funeral team member apprenticeship?▼
The typical duration is 12 months, with a maximum funding band of £4,000.
What does a delivery guide for ST0594 include?▼
The KSB Planner delivery guide includes plain-English KSB interpretations, EPA preparation guidance, delivery risk analysis, on/off-the-job mapping, employer engagement strategies, and more — all tailored to ST0594.
Data sourced from Skills England. KSB Planner delivery guides are an interpretation and planning aid based on official published source material — not an official regulator-issued document.