Occupational Summary
A HR support apprentice on the Level 3 apprenticeship works as a human resource officer, HR assistant, personnel assistant or HR manager, providing front-line support to managers and employees. Typical duties include answering day-to-day HR queries, giving advice based on company policy and current law, handling HR processes from recruitment through to retirement, using HR systems to maintain records, providing HR information to the business, and supporting HR changes. In a small organisation, the apprentice may act as the HR manager; in a larger organisation, they usually work within the HR function.
This programme has 14 knowledge, skills and behaviours, a typical duration of 18 months, and a maximum funding band of £4,500. End-point assessment is by professional discussion, consultative project and project report. The apprentice is expected to provide compliant HR guidance and work with managers on a range of HR issues where errors could create employment tribunal or legal risk.
View official Skills England source text
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
What's in the Delivery Pack?
Every section is tailored specifically to the ST0239 standard, using official KSB data, the published assessment plan, and sector-specific context.
KSB Interpretations
Plain-English interpretation of every Knowledge, Skill and Behaviour
EPA Preparation
End-point assessment readiness, gateway checklist and method guidance
Delivery Risks
Occupation-specific risks, mitigations and early warning signs
Delivery Model Options
Model-selection guide comparing day release, block release and front-loaded approaches
On/Off-the-Job Mapping
Which KSBs are best taught by the provider vs developed in the workplace
Initial Assessment & RPL
Starting points, prior learning recognition and programme adaptation
English, Maths & Digital
Where functional skills embed naturally and standalone qualification guidance
Employer Engagement Guide
Employer commitments, progress reviews and workplace engagement guidance
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Typical Job Titles
Knowledge, Skills & Behaviours
Knowledge
4- K1: Business Understanding: Understands the structure of the organisation; the products and services it delivers; the extern...
- K2: HR Legislation and Policy: Basic understanding of HR in their sector and any unique features. Good understanding of HR l...
- K3: HR Function: Understands the role and focus of HR within the organisation; its business plan / priorities and how these ...
- K4: HR Systems and Process: Understands the systems, tools and processes used in the role, together with the standards to be...
Skills
7- S1: Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, ad...
- S2: Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes...
- S3: Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communi...
- S4: Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains str...
- S5: Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority o...
- + 2 more items
Behaviours
3- B1: Honesty & Integrity: Truthful, sincere and trustworthy in their actions. Shows integrity by doing the right thing. Maint...
- B2: Flexibility: Adapts positively to changing work priorities and patterns when new tasks need to be done or requirements c...
- B3: Resilience: Displays energy and enthusiasm in the way they go about their role, dealing positively with setbacks when th...
End-Point Assessment
Assessment Plan
Type: PDF
Version & Source
- Version
- 1.1
- The funding band for this standard has been reviewed as part of the apprenticeship funding band review. The new funding band is £4500
- Last changed
- 30 May 2022
- Earliest start
- 4 Jul 2019
- Approved for delivery
- 25 Aug 2017
- EQA Provider
- Ofqual
- Sector Subject Area
- 15.2 Administration
- Last checked
- 11 Mar 2026
Frequently Asked Questions
What knowledge, skills and behaviours are in the ST0239 standard?▼
The HR support apprenticeship has 4 knowledge items, 7 skills, and 3 behaviours that apprentices must demonstrate.
How long is the HR support apprenticeship?▼
The typical duration is 18 months, with a maximum funding band of £4,500.
What does a delivery guide for ST0239 include?▼
The KSB Planner delivery guide includes plain-English KSB interpretations, EPA preparation guidance, delivery risk analysis, on/off-the-job mapping, employer engagement strategies, and more — all tailored to ST0239.
Data sourced from Skills England. KSB Planner delivery guides are an interpretation and planning aid based on official published source material — not an official regulator-issued document.