Occupational Summary
An Improvement Technician on the Level 3 apprenticeship delivers and coaches improvement activity within an area of responsibility, often using Lean and Six Sigma techniques. Apprentices in this role work in operational teams to identify and resolve problems, prevent re-occurrence, engage colleagues in issues affecting them, and support improvements in performance. Typical job titles include Business Improvement Co-ordinator, Continuous Improvement Executive, Process Technician, Operational Excellence/Lean Engineer, Lean Six Sigma Yellow Belt, Quality Control Analyst, Environmental Compliance Technician and Transportation Planner, among others across public and private sectors.
The programme covers a total of 39 KSBs (knowledge, skills and behaviours), typically lasts 14 months and has a maximum funding band of £4,000. End-point assessment is completed using professional discussion, portfolio of evidence, practical test, observation and presentation with questioning.
View official Skills England source text
Improvement Technicians are responsible for delivery and coaching of improvement activity within an area of responsibility, often associated with Lean and Six Sigma methodologies. They can be found across all industry sectors and functions including automotive, banking, engineering, food products, IT, property, retail, telecoms Local and County Councils, NHS, Voluntary / Charity, Utilities, Pharmaceuticals, Insurance, Hospitality etc. Typically, Technicians work as a member of an operational team to resolve problems - preventing re-occurrence, engaging others in issues affecting them and to support the improvement of performance.
What's in the Delivery Pack?
Every section is tailored specifically to the ST0193 standard, using official KSB data, the published assessment plan, and sector-specific context.
KSB Interpretations
Plain-English interpretation of every Knowledge, Skill and Behaviour
EPA Preparation
End-point assessment readiness, gateway checklist and method guidance
Delivery Risks
Occupation-specific risks, mitigations and early warning signs
Delivery Model Options
Model-selection guide comparing day release, block release and front-loaded approaches
On/Off-the-Job Mapping
Which KSBs are best taught by the provider vs developed in the workplace
Initial Assessment & RPL
Starting points, prior learning recognition and programme adaptation
English, Maths & Digital
Where functional skills embed naturally and standalone qualification guidance
Employer Engagement Guide
Employer commitments, progress reviews and workplace engagement guidance
Get the ST0193 Delivery Guide
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Typical Job Titles
Knowledge, Skills & Behaviours
Knowledge
16- K1: Compliance: Legislative and customer compliance requirements including environment and health and safety
- K2: Team formation & leadership: Improvement team roles and responsibilities in a change environment
- K3: Self-development: Different sources for knowledge development
- K4: Project management: Project charter, Gantt chart, reporting documentation, Red Amber Green (RAG) status, communication (...
- K5: Change management: Roles of the manager and leader within change. Influencing, reinforcement and coaching principles
- + 11 more items
Skills
18- S1: Compliance: Work in accordance with organisational controls and statutory regulations
- S2: Communication: Share improvement progress through appropriate reporting
- S3: Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop...
- S4: Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
- S5: Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts t...
- + 13 more items
Behaviours
5- B1: Drive for results: Clear commitment for identifying opportunities and delivering improvements, pays attention to detail
- B2: Team-working: Helps when asked, works effectively in a diverse team, considers impact of own actions on others, motivate...
- B3: Professionalism: Acts in a moral, legal and socially appropriate manner, aligns behaviours to the organisations values, ...
- B4: Continuous development: Acts upon feedback, reflects on performance and has a desire for learning
- B5: Safe working: Ensures safety of self and others, challenges safety#
End-Point Assessment
Assessment Plan
Type: PDF
Version & Source
- Version
- 1.2
- Updated SSA
- Last changed
- 8 Dec 2025
- Earliest start
- 8 Dec 2025
- Approved for delivery
- 27 Feb 2018
- EQA Provider
- Ofqual
- Sector Subject Area
- 15.3 Business management
- Last checked
- 11 Mar 2026
Frequently Asked Questions
What knowledge, skills and behaviours are in the ST0193 standard?▼
The Improvement technician apprenticeship has 16 knowledge items, 18 skills, and 5 behaviours that apprentices must demonstrate.
How long is the Improvement technician apprenticeship?▼
The typical duration is 14 months, with a maximum funding band of £4,000.
What does a delivery guide for ST0193 include?▼
The KSB Planner delivery guide includes plain-English KSB interpretations, EPA preparation guidance, delivery risk analysis, on/off-the-job mapping, employer engagement strategies, and more — all tailored to ST0193.
Data sourced from Skills England. KSB Planner delivery guides are an interpretation and planning aid based on official published source material — not an official regulator-issued document.