Occupational Summary
A Business administrator Level 3 apprenticeship prepares an apprentice to develop, implement, maintain and improve administrative services across an organisation. The role can be carried out independently or as part of a team, and involves supporting different parts of the organisation, working with internal or external customers, resolving issues, managing priorities and time, and using strong written and verbal communication. Business administrator apprentices are expected to act with integrity, show initiative, contribute to efficiency, and develop skills that support progression towards management responsibilities, including mentoring or coaching others.
This programme covers 21 knowledge, skills and behaviours and typically takes 18 months to complete. The maximum funding band is £5,000. End-point assessment methods are knowledge test, observation, presentation with questioning, interview and project report.
View official Skills England source text
Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills. The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
Important Notice
This apprenticeship standard is in the process of being revised. In the meantime, the version below remains approved for delivery. Further details of this and other occupational standards in revision are available in the revisions status report.
What's in the Delivery Pack?
Every section is tailored specifically to the ST0070 standard, using official KSB data, the published assessment plan, and sector-specific context.
KSB Interpretations
Plain-English interpretation of every Knowledge, Skill and Behaviour
EPA Preparation
End-point assessment readiness, gateway checklist and method guidance
Delivery Risks
Occupation-specific risks, mitigations and early warning signs
Delivery Model Options
Model-selection guide comparing day release, block release and front-loaded approaches
On/Off-the-Job Mapping
Which KSBs are best taught by the provider vs developed in the workplace
Initial Assessment & RPL
Starting points, prior learning recognition and programme adaptation
English, Maths & Digital
Where functional skills embed naturally and standalone qualification guidance
Employer Engagement Guide
Employer commitments, progress reviews and workplace engagement guidance
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Knowledge, Skills & Behaviours
Knowledge
8- K1: Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the poli...
- K2: Knows organisational structure and demonstrates understanding of how their work benefits the organisation. Knows how the...
- K3: Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes i...
- K4: Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Su...
- K5: Understands the organisation's internal policies and key business policies relating to sector.
- + 3 more items
Skills
8- S1: Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails...
- S2: Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recomm...
- S3: Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with ch...
- S4: Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to i...
- S5: Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses...
- + 3 more items
Behaviours
5- B1: Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to ca...
- B2: Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a posi...
- B3: Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also ...
- B4: Is able to accept and deal with changing priorities related to both their own work and to the organisation.
- B5: Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in see...
End-Point Assessment
Assessment Plan
Type: PDF
Version & Source
- Version
- 1.0
- Approved for delivery
- Last changed
- 30 May 2022
- Earliest start
- 17 Sept 2017
- Approved for delivery
- 18 Sept 2017
- EQA Provider
- Ofqual
- Sector Subject Area
- 15.2 Administration
- Trailblazer
- TB0602
- Last checked
- 11 Mar 2026
Frequently Asked Questions
What knowledge, skills and behaviours are in the ST0070 standard?▼
The Business administrator apprenticeship has 8 knowledge items, 8 skills, and 5 behaviours that apprentices must demonstrate.
How long is the Business administrator apprenticeship?▼
The typical duration is 18 months, with a maximum funding band of £5,000.
What does a delivery guide for ST0070 include?▼
The KSB Planner delivery guide includes plain-English KSB interpretations, EPA preparation guidance, delivery risk analysis, on/off-the-job mapping, employer engagement strategies, and more — all tailored to ST0070.
Data sourced from Skills England. KSB Planner delivery guides are an interpretation and planning aid based on official published source material — not an official regulator-issued document.